Our Training Services
We provide both training design and delivery services in the following areas:
We can quickly customize and deliver cost-effective product and soft skills training seminars for your company's specialized needs. We can also include your business process, work flows and methods and procedures
to provide a seamless transition to on-the-job performance.Here are examples of training seminars we can develop and/or deliver for you.
Outside Sales
For New Company Initiatives: We design and deliver product knowledge and soft skills training workshops for mergers,
acquisitions, new markets, emerging technologies and new distribution channels.
To Supplement Existing Training Staff: We provide telecommunications industry specialized trainers to deliver a company's existing training seminars when their internal training staff needs extra trainers.
For Company Wide Training 'Blitzes': We can provide up to 60 high tech experienced trainers to provide company wide product deployment or soft skills training.
To Deliver Companies' Existing Seminars: We have trainers who are qualified to deliver training programs for companies such as Achieve Global and Wilson Learning.
To Customize Existing Workshops: We can customize your existing generic training programs to include telecommunications specific examples, role plays, case studies, simulations, videotapes, etc.
For Web Based Training: We can design web based training or format your existing training seminars for web based training applications.
For Train-The-Trainer Needs: We provide train-the-trainer seminars to teach internal and external resources to deliver existing and newly developed training programs.
Major Account Sales
Basic Selling Skills
Closing Strategies
Cold Calling
Competitive Selling
Consultative Selling Skills
Need Satisfaction Selling
Objection Handling
Orientation for New Sales Representatives
Professional Selling Skills (PSS)
Prospecting
Setting More Qualified Appointments
Territory Management
Time Management
Management Foundations Added Value Selling
Business to Business Prospecting
Interpersonal Selling Strategies
Major Account Development Strategies
Negotiations
Probing Strategies
Return on Investment Selling
Sales Presentations
Vertical Market Selling
Distribution Channels Challenges of Sales Management
Coaching for Superior Sales Results
Creating a Motivational Environment
Developing Your Sales Team
Interpersonal Managing Skills
Interviewing
Problem Analysis and Decision Making
Time Management for Leadership Development
Call Centers Agent / Dealer / VAR / MVNO Management
Agent / Dealer / VAR / MVNO Selling Skills
Increasing Retail Store Traffic
Managing Your Channel
Retail Management
Retail Selling Skills
Telemarketing Selling Skills
Train-The-Trainer for Channel Managers
General Business Customer Service Skills
Technical Support Skills
Troubleshooting Skills
Inbound Telemarketing
Outbound Telemarketing
Retaining Existing Customers
Selling Bundled Services
Upselling
Managing Challenging Customers
Management and Supervisory Skills
Caring for Your Customers
Product and Service Training Train-the-Trainer Certification
Business Processes
Systems and Software
Billing, Ordering, Inventory, Productivity
Creating Successful Presentations
Delivering Effective Presentations
Basic Training Skills
Advanced Training Skills
Enhancing Written Communications
Developing Creative Sales and Marketing Strategies
Leadership Management and Supervisory Skills
New Hire Orientation
Managing Change
Merger / Acquisition Training
Methods and Procedures
Workflows
ACD
ATM
AVL
Blackberry
Bluetooth
Broadband Access Technologies
Broadcast Media
BREW
Bundled Product/Service Offerings
Cable
Call Center Technologies
CDMA
Cellular Technologies, Networks, Security, Applications, Devices, Platforms
Centrex
CLASS Features
CTI
Data Telecommunications
Dedicated Services
DSL
E911
Frame Relay
GSM/GPRS/EDGE
Infrared
Internet / Intranet
ISDN
IVR
Key Systems
Local Service
Long Distance
Modems and Access Devices
MMS
Nortel Network's Norstar Hybrid System Basic Applications
Nortel Network's Norstar Hybrid System Advanced Applications
Paging
PBX
Public Switched Telephone Network
RFID
Satellite Communications
SMS
SONET
SS7 Signaling Services
Switching - Packet and Circuit
Telematics Telemetry
Telephone Systems
Telephony Basics
UMTS
Voice Mail
Voice Telecommunications
VOIP
WAP
WCDMA
Wi-Fi
WiMAX
Wireless Accessories
Wireless Data
Wireless Devices
Wireless Fundamentals
Wireless LANs
Wireless Number Portability
Wireless PBXs
Copyright © 2005 Telecom Training Corporation. All Rights Reserved.